Instead, Google tries its best to sort them using its algorithm.įor that reason, categories are not as helpful as they could be for support. Unfortunately, there’s no way to tell Google exactly what you want sorted into each category. There are five options you can turn on or off in Gmail settings: Gmail has two ways to visually organize your inbox:Ĭategories operate like tabs. Organize with categories vs labels and filters It’s a good choice if you plan to stay a solo business or you just need something to get you going right now.
You can easily establish up to 30 aliases for any G Suite email account.
Option 2: Set an alias for an existing email account This is the option to choose if you expect your company to grow over time.
It’s tempting to use your personal email-the one associated with your company (your professional personal email) for support, especially if you’re just starting out.īut a dedicated support email address is a better idea-for a host of reasons.
How to organize Gmail for customer support It’s also not ideal for expanding companies that are always onboarding new support employees to keep pace with growth.īut, for solo businesses, or if you have maybe two people in your company who handle all support requests, Gmail for customer support can be a very good option. Gmail is not ideal for teams of customer support agents. Here’s a simple criteria: When one person runs support in your business, Gmail is all you need.īelow you’ll find several collaboration strategies for how to organize Gmail accounts for support, but understand that they’re all workarounds.
If you’d like to download everything as a complete guide, you can grab the whole thing right here When is Gmail the right choice for customer support? This post covers 10 best practices and step-by-step instructions for each one. So, do you need a customer support system? Or is Gmail enough? And if it is, how do you get the most out of it? How to organize Gmail for customer support Why? Because if you’re strictly looking for email functionality, it doesn’t get better than Gmail.įor support, the trick is knowing when you’ve outgrown it, before your customers start suffering.
(What’s more, plenty of small businesses we talk to don’t actually need customer support software.) In fact, a lot of customers who come to Groove were using Gmail for customer support in the past. Here’s something you might not expect a customer support platform to say outright: You can do pretty well using Gmail for customer support.